Associate Customer Success Manager

BitSight Technologies : BitSight Technologies Singapore PTE LTD(2 months ago)

HybridFull TimeJunior$63,952 - $84,905 (estimated)Customer Success

About this role

An Associate Customer Success Manager at Bitsight is an early-career, customer-facing role based in Lisbon that supports enterprise customers and collaborates with Senior and Principal CSMs to ensure customers gain maximum value from the Bitsight platform. The position focuses on operational execution, customer satisfaction, and skill development in enterprise customer success and cyber risk technology while supporting U.S.-based customers on a fixed 12 PM–8 PM Lisbon schedule.

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Required Skills

Platform Training
Ticket Triage
Data Imports
User Management
Change Requests
Customer Communication
Presentation Prep
Gainsight
Salesforce
Troubleshooting

+2 more

Qualifications

Bachelor's Degree

About BitSight Technologies : BitSight Technologies Singapore PTE LTD

bitsight.com

Bitsight is a leader in cyber risk intelligence, providing organizations with real-time insights into their security posture and external attack surfaces. Their innovative platform leverages AI to deliver comprehensive threat intelligence and third-party risk management solutions, ensuring businesses can effectively manage vulnerabilities and enhance resilience against cyber threats. With a focus on delivering actionable data, Bitsight empowers security teams to make informed decisions and prioritize risk management strategies.

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