Customer Success Manager – Digital Touch
Magnet Forensics(19 days ago)
About this role
The Digital Customer Success Manager at Magnet Forensics is responsible for shaping and delivering an outstanding digital experience for customers using the company's investigative software. Reporting to the Customer Success Operations Manager, the role focuses on ensuring customers realize maximum value through data-driven engagement and digital journey optimization.
Required Skills
- Digital Engagement
- Data Analytics
- Community Management
- Content Strategy
- Journey Mapping
- Automation
- Gainsight
- Onboarding
- Renewals
- Communication
+1 more
About Magnet Forensics
magnetforensics.comNew Relic is a SaaS observability and telemetry platform that helps engineering and operations teams monitor, debug, and optimize applications and infrastructure in real time. It offers application performance monitoring (APM), distributed tracing, logs, metrics, synthetic monitoring, alerting, a unified dashboarding experience, and a query language (NRQL) for ad‑hoc analysis. With agent-based instrumentation and support for OpenTelemetry, New Relic targets developers, SREs, and ops teams needing full‑stack visibility, collaboration, and cost-aware usage models. The platform also includes applied‑intelligence features to accelerate root‑cause analysis and surface actionable insights.