Associate Director-Customer Service
AT&T(13 days ago)
About this role
This role involves overseeing customer service operations, guiding and developing the team, managing escalated issues, and improving workflows to ensure high-quality service. It is a leadership position focused on implementing strategic initiatives within the department.
Required Skills
- Customer Service
- Team Management
- Operational Efficiency
- CRM
- Performance Monitoring
- Workflow Optimization
- Leadership
- Training
- Policy Enforcement
- Escalation Management
Qualifications
- BS/BA degree
- 5+ years of related experience
About AT&T
att.comShop deals on new phones, including iPhone 16 & Galaxy S25, unlimited data plans & AT&T Fiber. Get 24/7 support, pay bills, and manage your account online.
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