Associate Lead - Service Desk
US0013 Sysco Central Texas (Division of USA I)(5 months ago)
About this role
An Associate Team Lead – Service Desk at Sysco LABS is a senior technical support lead within the IT organization who provides leadership coverage and advanced support for the Service Desk. The role supports global technology operations and contributes to knowledge management, training, and escalation coordination across shifts.
Required Skills
- ServiceNow
- ITSM
- Incident Management
- Escalation Handling
- Remote Troubleshooting
- Customer Support
- Microsoft Office365
- AWS
- Azure
- Communication
+3 more
Qualifications
- 4 Years College (Preferred)
- ITIL Certification
- AWS Certification
- Azure Certification
- MSCE Certification
- CompTIA A+ Certification
About US0013 Sysco Central Texas (Division of USA I)
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