Associate Manager - Technical Support Engineering

Motive(7 days ago)

HybridFull TimeManager$130,368 - $170,323 (estimated)Technical Support

About this role

An Associate Manager of Technical Support at Motive leads a team of technical field engineers and drives strategic projects to improve support operations and customer experience. The role focuses on developing the team’s technical and soft skills, managing escalations for high‑priority cases, and collaborating with product and engineering teams to resolve core product issues. The position also owns reporting, process improvements, and shared on‑call manager responsibilities as the organization scales.

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Required Skills

Leadership
Team Management
Escalation Management
Reporting
Data Analysis
SFDC Reporting
Tableau
GSuite
Communication
Time Management

+3 more

About Motive

gomotive.com

The company is a digital product and web design studio that builds branded, responsive websites and marketing experiences for startups and growing businesses. They specialize in modern WordPress-based development, UX/UI and visual design, performance optimization, and integrating media and conversion-focused components (video, calls-to-action, and polished interactive elements). Their work emphasizes clean, reusable design systems, fast load times, and mobile-first layouts to improve user engagement and conversion rates.