Technical Support Specialist
Amplitude (13 days ago)
About this role
Technical Support Specialist at Amplitude who provides customer-facing technical expertise to research, diagnose, troubleshoot, and resolve product issues. The role focuses on driving product adoption and value realization, advocating for customers with Product and Engineering, and contributing to documentation and process improvements.
Required Skills
- Troubleshooting
- Zendesk
- Documentation
- APIs
- SDKs
- Analytics
- Communication
- Problem Solving
- Customer Empathy
- On-Call Support
Qualifications
- Bachelor's Degree
About Amplitude
amplitude.comAmplitude is a product analytics and event‑tracking platform that helps teams turn user behavior into actionable insights to build better products. It offers digital analytics, behavioral reporting, segmentation, and experimentation tools so product, growth, and data teams can analyze user journeys, run experiments, and measure engagement and retention. Amplitude provides APIs, event instrumentation tooling, and integrations with common data stacks to support analytics at scale. Headquartered in San Francisco, the company serves both startups and enterprises.