Associate Support Representative

Braze(3 days ago)

HybridFull TimeJunior$50,000 - $64,400Customer Support

About this role

Braze is seeking an Associate Support Representative to join their Global Customer Support team. The role involves assisting customers with technical questions, diagnosing issues, and promoting product adoption in a fast-paced environment. This position offers an opportunity to become a product expert and contribute to customer success.

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Required Skills

HTML
CSS
APIs
SQL
Customer Support
Troubleshooting
Product Knowledge
Communication
SaaS
Technical Support

About Braze

braze.com

Braze is a customer engagement platform that helps brands power real-time, customer‑centric interactions across mobile apps, web, email, SMS, and in‑app messaging. It offers audience segmentation, campaign orchestration, personalization, and journey-building backed by SDKs and APIs to connect product and marketing workflows. The platform includes analytics and experimentation tools and integrates with major data and martech stacks to measure and optimize lifecycle messaging. Marketers and product teams use Braze to deliver timely, personalized experiences that drive engagement and retention.

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