Associate Technical Support Specialist

Intercom(1 month ago)

HybridFull TimeJunior$66,633 - $88,561 (estimated)Technical Support

About this role

Intercom is hiring for a Technical Support role to educate and support customers globally across its product suite, including AI-enhanced tools. The position focuses on onboarding, resolving complex customer issues end-to-end, and contributing to team improvements and knowledge sharing. It’s a customer-facing role that emphasizes ownership, continuous learning, and working with AI and modern support tools. The team operates with a hybrid working policy and prioritizes collaboration and efficiency.

View Original Listing

Required Skills

Chat Support
Email Support
Phone Support
Video Support
Communication
Consultative Support
Customer Focus
Troubleshooting
Problem Solving
Product Mindset

+6 more

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.

View more jobs at Intercom →