Associate, WFM Real Time Management

Philip Morris International(1 month ago)

Cyberjaya, MalaysiaOnsiteFull TimeJunior$48,922 - $66,143 (estimated)Human Resources

About this role

The Associate, WFM Real Time Management is an entry-level workforce management role supporting contact center operations by coordinating between centralized and site WFM teams and maintaining operational oversight. The position focuses on producing and maintaining operational reports and communications to support service level objectives and decision-making.

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Required Skills

Communication
Excel
PowerPoint
Reporting
Real-Time Monitoring
Schedule Adherence
Root Cause Analysis
Attendance Tracking
Presentation
Shift Work

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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