Automations & AI Specialist, Product Support

Figma(2 days ago)

RemoteFull TimeSenior$102,000 - $215,000Product Support Operations and Strategy

About this role

Figma is seeking a specialist to harness AI in customer support, focusing on optimizing AI chatbot performance and automating support workflows. The role involves strategic development and collaboration to enhance customer experience through innovative AI solutions.

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Required Skills

AI
Automation
Zendesk
Support Tools
Data Analysis
Chatbots
System Integration
Workflow Optimization
AI Strategies
Support Operations

About Figma

figma.com

Figma is a cloud-based collaborative interface design platform that lets teams design, prototype, and ship digital products in one place. It combines vector design tools, interactive prototyping, real-time co-editing, component-based design systems, and FigJam whiteboarding to streamline ideation through handoff. Browser-first with desktop apps, Figma supports plugins, integrations, and developer workflows so designers, engineers, and stakeholders can iterate and give feedback together. Widely adopted by startups and enterprises, it emphasizes collaboration, consistency, and scalable design workflows with enterprise-grade features.

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