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Customer Support Tools & Systems Specialist at Taskrabbit - ApplyBlast

Customer Support Tools & Systems Specialist

Taskrabbit

10 months ago

3.2 on Glassdoor

New York, NY, United States

Hybrid

Full Time

Junior

8 applicants

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About this role

The Customer Service Tools & Systems Specialist supports the Customer Service organization by maintaining and optimizing the platforms that power agent and customer experiences. This hybrid, developing role focuses on learning and executing Zendesk administration, chatbot and automation support, and maintaining integrations across the service tech stack. The role involves cross-functional collaboration, documentation, and operational support while building technical expertise.

Skills

About Taskrabbit

taskrabbit.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2008

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Taskrabbit is an on‑demand services marketplace that instantly connects people and businesses with vetted local independent contractors (“Taskers”) for same‑day help with cleaning, furniture assembly, home repairs, moving, mounting, errands and other household chores. Customers book via the website or app to see transparent pricing, reviews and secure payments. Taskrabbit operates across North America and Europe and is part of the IKEA Group, focused on fast, reliable home‑service solutions.