AVP, Customer Experience Strategy - Medicare
Healthfirst
About this role
The AVP, Customer Experience Strategy – Medicare shapes and executes the customer experience strategy for Healthfirst’s Medicare line of business, ensuring member touchpoints align with Medicare members’ needs and expectations. The role reports to the Vice President of Customer Experience and focuses on translating member insights and market intelligence into strategic priorities across the organization.
Skills
Qualifications
About Healthfirst
healthfirst.orgHealthfirst is a not‑for‑profit health insurer focused on serving New Yorkers with a range of plans including Medicaid, Medicare Advantage, Child Health Plus, the Essential Plan, and individual & family coverage across New York City, Long Island, Westchester and nearby regions. The company emphasizes coordinated, community‑focused care through a large provider network, care management programs, preventive services, and support for social needs. Healthfirst provides member tools and customer support for plan selection and access to services, and runs quality and population‑health initiatives aimed at improving outcomes and reducing disparities.
Salary
$169k – $258k
per year
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