AXS _ Training Assistant Manager - Contact Center

AEG Worldwide(27 days ago)

Dallas, TXOnsiteFull TimeManager$52,000 - $62,000Contact Center

About this role

The Training and Quality Assistant Manager oversees learning and quality initiatives for the contact center, ensuring programs and standards drive strong customer and client satisfaction. They collaborate with senior leadership to maintain and enhance organizational quality measures and align training with evolving business needs. The role supports employee development and continuous improvement to positively impact contact center KPIs and NPS.

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Required Skills

Training Management
Classroom Facilitation
Coaching
Mentoring
Quality Assurance
CallMiner
Scorecard Development
Reporting
Curriculum Development
Program Development

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About AEG Worldwide

aegworldwide.com

AEG (Anschutz Entertainment Group) is a global sports and live-entertainment company that owns and operates venues, produces concerts and events, manages sports properties, develops real estate and entertainment districts, and runs ticketing and global partnerships. Serving more than 100 million guests a year, its divisions span facilities, music, sports, real estate, partnerships and ticketing. AEG aims to set industry trends and create unforgettable experiences that "give the world reason to cheer."