AXS _ Training Assistant Manager - Contact Center
AEG Worldwide
About this role
The Training and Quality Assistant Manager oversees learning and quality initiatives for the contact center, ensuring programs and standards drive strong customer and client satisfaction. They collaborate with senior leadership to maintain and enhance organizational quality measures and align training with evolving business needs. The role supports employee development and continuous improvement to positively impact contact center KPIs and NPS.
Skills
About AEG Worldwide
aegworldwide.comAEG (Anschutz Entertainment Group) is a global sports and live-entertainment company that owns and operates venues, produces concerts and events, manages sports properties, develops real estate and entertainment districts, and runs ticketing and global partnerships. Serving more than 100 million guests a year, its divisions span facilities, music, sports, real estate, partnerships and ticketing. AEG aims to set industry trends and create unforgettable experiences that "give the world reason to cheer."
Recent company news
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Nov 7, 2025
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Aug 5, 2024
Fast CompanyAEG Worldwide Expanding Own Ticket Service
Feb 4, 2013
About AEG Worldwide
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$52k – $62k
per year