B2B - Customer Support Assistant Manager
CookUnity(18 days ago)
About this role
The Customer Support Assistant Manager — B2B at CookUnity will lead the development of the B2B customer support operating model to enable scalable support for corporate and healthcare clients. The role focuses on establishing foundations for live support across B2B platforms and preparing integration of B2B Corporate CX into the company’s core CX. This is a builder-operator position emphasizing strategic design and organizational readiness rather than routine hands-on support.
Required Skills
- Process Design
- Incident Management
- Escalations
- Zendesk
- Aircall
- CSAT
- SLA Management
- SOPs
- Documentation
- Workforce Planning
+4 more
About CookUnity
cookunity.comCookUnity is a chef-to-consumer meal delivery service that partners with independent chefs to deliver chef-crafted, ready-to-heat meals across the U.S. They offer curated menus for everyday eating, weight loss, and specialty needs — including GLP‑1 balanced options — via subscription-based weekly deliveries and customizable plans. Customers choose CookUnity for diverse, restaurant-quality recipes made with fresh ingredients and convenient home delivery, often supported by introductory promotions.
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