Manager, Customer Care - APAC
Campus Opportunities(29 days ago)
About this role
The Customer Care Manager at Remote is responsible for shaping and scaling the Customer Care function for the EMEA region, establishing the operational foundations and vision for customer experience. The role partners with cross-functional teams to align support, product, and operations and to ensure measurable improvements in CX outcomes. It operates in a fast-paced, asynchronous, globally distributed environment focused on long-term efficiency and team development.
Required Skills
- People Management
- Hiring
- Coaching
- Performance Management
- Data Analysis
- Root Cause Analysis
- Workflow Optimization
- Documentation
- Escalation Management
- CX Management
+7 more
About Campus Opportunities
ucsd.eduThe University of California San Diego (UC San Diego) is a leading public research university located in La Jolla, California. It offers a broad range of undergraduate and graduate programs across the sciences, engineering, arts, humanities, and medicine, and is home to major research centers and interdisciplinary initiatives that drive innovation. UC San Diego operates UC San Diego Health, translates research into clinical care and community impact, and supports student success through its college system and campus services. The campus is known for strong STEM and biomedical programs, entrepreneurial partnerships, and global research influence.