B2B English- Associate Customer Success

Philip Morris International(9 months ago)

Cairo, EgyptOnsiteFull TimeJunior$62,484 - $83,870 (estimated)Customer Success

About this role

An Associate Customer Success Specialist who supports an existing B2B customer base, building and maintaining relationships throughout the customer lifecycle. The role focuses on ensuring customer satisfaction and engagement by understanding product offerings and serving as a primary point of contact for customer inquiries. It operates within a team environment to preserve customer value and retention.

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Required Skills

Customer Communication
Product Knowledge
Account Management
Customer Engagement
Relationship Building
Data Documentation
Issue Resolution
Cross-Functional Collaboration
Time Management

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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