Customer Success Manager

QGenda(1 month ago)

HybridFull TimeMedior$96,330 - $127,528 (estimated)Customer Experience

About this role

QGenda is hiring a Customer Success Manager within its Customer Experience organization to help healthcare customers maximize the value of QGenda’s workforce management solutions. The role focuses on guiding customers through their lifecycle, driving adoption and expansion, and ensuring retention by building strong relationships and demonstrating product value. The position is customer-facing and supports QGenda’s mission to improve healthcare workforce management across its client base.

View Original Listing

Required Skills

Customer Adoption
Account Management
Cross-Functional
Relationship Building
Training Enablement
Customer Marketing
Issue Resolution
Escalation Management
Usage Monitoring
Metrics Management

+2 more

Qualifications

Bachelor's Degree
CCSM Level 1
CCSM Level 2

About QGenda

qgenda.com

QGenda is a cloud-based healthcare workforce management platform focused on physician scheduling and staff optimization for hospitals and health systems. Its software centralizes scheduling, automated shift assignments, time & attendance, and analytics to improve clinician engagement, staffing efficiency, and labor-cost control. The platform integrates with payroll, HR, and clinical systems to streamline operations and reporting. Healthcare organizations use QGenda for its automation, advanced scheduling rules, and analytics tailored to clinical workforce needs.