Future Hiring- Customer Success Manager

Virtuous Software(3 months ago)

RemoteFull TimeManager$80,121 - $106,500 (estimated)Customer Success

About this role

The Customer Success Manager at Virtuous will focus on maximizing product adoption and satisfaction for mid-level nonprofit customers by serving as their primary point of contact. Key responsibilities include relationship management, proactive issue resolution, and account expansion through upselling and renewing contracts. The role requires a deep understanding of nonprofit operations, collaboration with cross-functional teams, and the ability to leverage technical expertise to provide tailored solutions. This position aims to drive customer success and loyalty while contributing to the long-term growth of both customers and Virtuous.

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Required Skills

Customer Relationship Management
Proactive Issue Resolution
Account Expansion
Advocacy
Collaboration
Product Expertise
Issue Identification
Resolution Management
Strategic Vision
Renewals Management

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About Virtuous Software

virtuous.org

Virtuous Software is a leading nonprofit CRM platform designed to streamline fundraising, marketing, and volunteer management for organizations. The software offers powerful tools that enhance donor experiences and facilitate responsive fundraising, enabling nonprofits to grow their giving effectively. With a focus on user-friendly interfaces and integration capabilities, Virtuous helps organizations build lasting relationships with their supporters and optimize their fundraising efforts.