Enterprise Customer Success Manager

Virtuous Software(25 days ago)

RemoteFull TimeManager$71,503 - $95,466 (estimated)Customer Success

About this role

The Enterprise Customer Success Manager at Virtuous is responsible for managing relationships with the company's largest strategic nonprofit clients, focusing on product adoption, customer satisfaction, and renewal processes. This role involves collaborating with cross-functional teams, identifying upsell opportunities, and providing strategic support to enhance customer success with the software platform. Leveraging previous nonprofit experience, the manager will proactively address customer needs and challenges to drive retention and growth, serving as the primary point of contact throughout the customer lifecycle.

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Required Skills

Customer Relationship Management
Proactive Issue Resolution
Strategic Account Expansion
Advocacy and Collaboration
Product Expert
Issue Identification and Resolution
Strategic Vision
Renewals Management
Upsell Strategy
Customer-Centric Focus

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About Virtuous Software

virtuous.org

Virtuous Software is a leading nonprofit CRM platform designed to streamline fundraising, marketing, and volunteer management for organizations. The software offers powerful tools that enhance donor experiences and facilitate responsive fundraising, enabling nonprofits to grow their giving effectively. With a focus on user-friendly interfaces and integration capabilities, Virtuous helps organizations build lasting relationships with their supporters and optimize their fundraising efforts.