Benefits Customer Onboarding Manager
Gusto, Inc.(3 months ago)
About this role
A People Empowerer (manager) on Gusto’s Onboarding Advocate team leads a pod of Advocates responsible for delivering health insurance onboarding experiences for small businesses. The role focuses on developing and coaching team members to ensure customers have a seamless transition to benefits plans and supports scaling Gusto’s benefits business. This position is part of Gusto’s efforts to serve over 400,000 small business customers and integrate AI tooling into onboarding processes.
Required Skills
- Coaching
- Performance Management
- Communication
- Operations
- Process Improvement
- AI Tools
- Cross-Functional Collaboration
- Escalation Management
- Inclusive Leadership
- Customer Onboarding
+1 more
About Gusto, Inc.
gusto.comGusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.