Bilingual Customer Experience Learning & Enablement Lead

Clover Health(18 days ago)

Texas, Houston, TX, United StatesOnsiteFull TimeSenior$125,071 - $168,408 (estimated)Talent Development

About this role

The Customer Experience Learning & Enablement Lead is the on-site learning partner embedded in Clover’s Houston Customer Experience Hub to ensure training aligns with operational priorities. The role partners across Talent Development, Customer Experience, and Quality and reports to the Director, Talent Development. The position requires fluency in English and Spanish and a flexible schedule including weekend availability.

View Original Listing

Required Skills

Facilitation
Coaching
Curriculum Development
LMS
Learning Analytics
QA Analysis
Call Simulation
AI Enablement
Spanish Fluency
Stakeholder Management

+2 more

About Clover Health

cloverhealth.com

Clover Health is a Medicare Advantage provider offering HMO and PPO plans—many with $0 monthly premiums—bundling expanded benefits like dental, vision, and hearing. Headquartered in Jersey City, NJ, the company serves Medicare beneficiaries across multiple U.S. markets. Clover emphasizes a technology- and data-driven approach to care management, aiming to support providers, coordinate primary care, and improve member outcomes. It positions itself as a member-focused alternative designed to lower costs and simplify access to preventive and routine services.