Bilingual Student Advisor (CST Time Zone Required)
Cengage Group(28 days ago)
About this role
The Tier 2 Student Advisor at Cengage Group is a frontline customer service role supporting learners in Cengage Work’s career-focused programs. The position serves as a primary point of contact using case management tools, phone, and chat to ensure learners can progress in non-degree and workforce training. It contributes to Cengage’s mission of expanding access to job-ready education and supporting learner success.
Required Skills
- Customer Service
- Case Management
- Phone Support
- Chat Support
- Empathy
- Communication
- De-Escalation
- Detail Orientation
- Time Management
- Multitasking
+2 more
About Cengage Group
cengagegroup.comWe are a global education technology company serving millions. Provides quality digital products and services to equip students with skills needed to be job ready.
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