Vulnerable Customer Advisor
Monzo(10 days ago)
About this role
The role involves working as a Vulnerable Customers Advisor at Monzo, focusing on supporting customers experiencing distress, addiction, or other difficulties by providing empathetic and tailored assistance. The job is shift-based and calls-heavy, requiring interaction via phone and chat, with a strong emphasis on handling sensitive situations compassionately.
Required Skills
- Customer Service
- Empathy
- Resilience
- Communication
- Problem Solving
- Vulnerability Support
- Phone Support
- Chat Support
- Crisis Management
About Monzo
monzo.comMonzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.
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