Business Operations Associate

Koalafi(1 month ago)

HybridFull TimeJunior$48,247 - $65,007 (estimated)Business Operations

About this role

The Business Operations Associate at Koalafi provides back-office operational and customer support for a growing non-prime consumer financing business. The role supports inbound non-phone channels, handles payments, disputes, and regulated processes, and helps improve operational workflows. This position is based in Richmond, VA and requires regular in-person attendance.

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Required Skills

Customer Support
Operations Support
Email Support
Ticketing
Payment Posting
Dispute Resolution
Chargebacks
Quality Assurance
Compliance Adherence
Process Improvement

+9 more

Qualifications

Bachelor’s Degree

About Koalafi

koalafi.com

Koalafi is a fintech that provides transparent lease‑to‑own and point‑of‑sale financing designed for non‑prime consumers, enabling access to life‑improving purchases. Its digital platform offers flexible, easy-to-understand payment plans with fast, online approvals and straightforward disclosures. Koalafi works with merchants and dealers to integrate financing at checkout, helping increase conversions and average order value while expanding credit access. The company emphasizes consumer-friendly terms and responsible alternative lending for underserved borrowers.

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