Principal Customer Success Manager
Outreach(5 days ago)
About this role
The Principal Customer Success Manager at Outreach partners with strategic customers to embed Outreach's AI-powered revenue workflows into their operations, driving adoption, retention, and business impact. The role involves managing high-value accounts, guiding AI integration, and influencing cross-functional teams to achieve operational and revenue goals.
Required Skills
- AI
- Customer Success
- Account Management
- Workflow
- Automation
- Revenue
- Stakeholder Management
- SaaS
- Forecasting
- Adoption
About Outreach
outreach.ioOutreach is a sales engagement and revenue operations platform that helps revenue teams automate prospecting, manage multi-channel cadences, and capture sales activity to drive pipeline. It offers sequencing for email, calls, and meetings, activity capture and analytics, forecasting and coaching tools, and deep integrations with CRMs and common sales tech. Outreach is designed to boost rep productivity and conversion rates through workflow automation, performance insights, and workflow orchestration. Companies choose Outreach for its automation capabilities, analytics-driven coaching, and enterprise-grade integrations.
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