Business Systems Analyst - Salesforce Service Cloud

Goodlord(8 days ago)

HybridFull TimeMedior$92,949 - $124,014 (estimated)Engineering

About this role

A Business Systems Analyst at Goodlord specializes in configuring, automating, and optimizing Salesforce Service Cloud to improve customer operations. The role involves working closely with teams to identify operational pain points, develop technical solutions, and automate processes to enhance efficiency and scale customer service capabilities.

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Required Skills

Salesforce Service Cloud
Einstein Bots
Workflow Automation
Reporting and Dashboards
Data Loader
Omni-channel Routing
Customer Service Tools
Systems Configuration
Operational Automation
Data Manipulation

About Goodlord

www.goodlord.co

Goodlord is a leading digital platform in the UK that streamlines the lettings process, providing end-to-end solutions for letting agents and property managers. The comprehensive software includes services such as referencing, insurance, tenancy management, and rent collection, all designed to enhance efficiency and compliance while maximizing revenue for agencies. By simplifying property management, Goodlord not only improves operational workflows but also offers insights and training resources for agents, making it a trusted choice among numerous letting agencies across the UK.

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