Call Center Team Lead
Solera Health(13 hours ago)
About this role
The role is a remote leadership position in a call center environment, focusing on supporting and managing a team to deliver excellent customer experiences. It involves overseeing daily operations, motivating staff, and collaborating across departments to achieve organizational goals.
Required Skills
- Call Center
- Leadership
- Customer Support
- Performance Monitoring
- Communication
- Team Coaching
- Queue Management
- Escalation Handling
- Organization
- Process Improvement
About Solera Health
soleranetwork.comSolera Health is a digital health company that connects employers, health plans, and individuals to a curated network of evidence-based virtual care programs for conditions like chronic disease, behavioral health, weight management, and musculoskeletal care. Its HALO platform centralizes vendor management, member identification and referral, engagement, and outcomes measurement across the Solera Network. Solera enables payers and employers to scale digital benefits, simplify administration and vendor contracting, and track clinical and financial ROI through data integration and value-based performance reporting.
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