Manager, Fraud Team, Contact Center
UOB(2 months ago)
About this role
A Team Manager (Fraud Team) at UOB leads a team within the bank’s fraud customer service function, focusing on maintaining high service quality and customer satisfaction. The role sits in the call centre environment and involves coordination with business units to manage fraud-related customer interactions and escalations. It supports 24x7 operational coverage and contributes to reporting and process improvement activities.
Required Skills
- Customer Service
- Leadership
- Coaching
- Problem Solving
- Communication
- Escalation Management
- Performance Management
- Reporting
- Training
- Microsoft Office
Qualifications
- Bachelor's Degree
About UOB
uobgroup.comUOB is rated as one of the world's top banks, with a global network of 500 branches and offices across 19 countries and territories in Asia Pacific, Europe and North America.
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