Care Expert - France 🇫🇷
Alan(1 month ago)
About this role
The Care Expert at Alan is responsible for transforming member requests into positive healthcare experiences, offering timely responses and clear guidance while mastering the intricacies of the French healthcare system. This role involves 80% member support and 20% driving innovative care projects, where the expert will lead process improvements and team initiatives aimed at enhancing member autonomy and service efficacy. The position requires proficiency in French and English and a passion for helping others, with a focus on collaboration and leveraging technology to deliver exceptional care.
Required Skills
- Member Support
- Healthcare Knowledge
- B2B Expertise
- Problem Solving
- Communication Skills
- Empathy
- Initiative
- Collaboration
- Project Leadership
- Process Improvement
+5 more
Qualifications
- Master French and English at a full working proficiency level (written and spoken)
About Alan
alan.comAlan is a health technology company based in Paris that combines prevention and insurance to support individuals in managing their physical and mental health. Founded in 2016, Alan strives to deliver a unique user experience that empowers users to take proactive steps towards their health. The company offers personalized health solutions, making healthcare accessible and efficient through innovative digital tools. Alan aims to redefine the traditional insurance model by emphasizing prevention and comprehensive health support.
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