Care Expert - France 🇫🇷

Alan(1 month ago)

HybridFull TimeJunior$51,478 - $69,398 (estimated)Care 🇫🇷

About this role

A Care Expert at Alan is responsible for transforming member requests into exceptional experiences by providing timely, accurate, and transparent support regarding the French healthcare system and corporate health insurance services. The role involves spending 80% of the time on member support and 20% on driving innovative care projects, including process improvements and team leadership. This position demands a strong passion for helping others, proficiency in both French and English, and the ability to leverage digital tools effectively.

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Required Skills

Member Support
Process Excellence
Data Insights
Project Leadership
Team Building
B2B Relationships
French Healthcare Knowledge
Communication Skills
Empathy
Initiative

+6 more

Qualifications

Master French and English at a full working proficiency level (written and spoken)

About Alan

alan.com

Alan is a health technology company based in Paris that combines prevention and insurance to support individuals in managing their physical and mental health. Founded in 2016, Alan strives to deliver a unique user experience that empowers users to take proactive steps towards their health. The company offers personalized health solutions, making healthcare accessible and efficient through innovative digital tools. Alan aims to redefine the traditional insurance model by emphasizing prevention and comprehensive health support.