Claims Specialist
Shiftsmart(2 months ago)
About this role
A Claims Specialist at Shiftsmart is responsible for managing and analyzing incidents and escalated complaints related to workforce management. This role requires gathering and organizing information, creating investigative reports, and coordinating with various teams to ensure clarity and thoroughness in addressing issues while meeting response time SLAs. The ideal candidate has 1-2 years of experience in an investigatory or employee relations role and demonstrates strong communication, collaboration, and organizational skills.
Required Skills
- Incident Handling
- Data Analysis
- Report Writing
- Cross-Department Collaboration
- Tracking System Maintenance
- SLA Management
- Employee Relations
- Investigatory Skills
- Communication Skills
- Results Driven
+2 more
About Shiftsmart
shiftsmart.comShiftsmart is a workforce management solution designed to meet the dynamic staffing needs of enterprises through its robust, end-to-end technology platform. The company connects businesses with skilled workers, enhancing fulfillment, reducing turnover rates, and improving work quality. With a community of over three million workers across more than 50 countries, Shiftsmart empowers companies to find qualified personnel quickly and manage their workforce efficiently. Its tools facilitate flexible scheduling, real-time metrics tracking, and seamless payment processing to maximize operational efficiency.