Premium Support Engineer
Replit(3 months ago)
About this role
A Premium Support Engineer at Replit provides high-priority technical support to top-tier customers, addressing complex product issues and guiding them through critical incidents. The role involves swift response within strict SLAs, diagnostic troubleshooting using languages like JavaScript and Python, and facilitating communication with internal teams to escalate and resolve high-impact issues. Additionally, the engineer contributes to process improvements and mentors other support staff to enhance team performance.
Required Skills
- Technical Support
- Customer Communication
- Troubleshooting
- Issue Resolution
- Technical Documentation
- Internal Collaboration
- Onboarding
- Mentoring
- Debugging
- Rapid Response
+10 more
About Replit
replit.comReplit is an AI-powered online platform designed for building sophisticated web applications and websites. It serves as a collaborative integrated development environment (IDE), allowing developers to create, prototype, and deploy projects seamlessly. Replit empowers users by providing tools that simplify coding and app development, making it accessible for both novice and experienced developers. By leveraging artificial intelligence, Replit enhances the coding experience with features that streamline workflows and foster creativity.
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