Customer Operations Manager

Shiftsmart(1 month ago)

New York City, NYOnsiteFull TimeManager$160,000 - $200,000Customer Solutions

About this role

The Customer Operations Manager at Shiftsmart is responsible for defining and scaling operations for large enterprise customers, creating efficient workflows and processes from end-to-end. This role involves close collaboration with Product, Engineering, and Operations teams to address customer needs and optimize service delivery, utilizing tools like Zendesk while considering future tech solutions like AI customer agents. The Manager will also oversee reporting and proactively identify areas for improvement within existing operational processes to enhance customer experience at scale.

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Required Skills

Customer Operations
Process Invention
System Design
Cross-Functional Execution
Customer Support
Scalability
Workflow Design
Risk Identification
Problem Solving
Analytical Skills

+15 more

About Shiftsmart

shiftsmart.com

Shiftsmart is a workforce management solution designed to meet the dynamic staffing needs of enterprises through its robust, end-to-end technology platform. The company connects businesses with skilled workers, enhancing fulfillment, reducing turnover rates, and improving work quality. With a community of over three million workers across more than 50 countries, Shiftsmart empowers companies to find qualified personnel quickly and manage their workforce efficiently. Its tools facilitate flexible scheduling, real-time metrics tracking, and seamless payment processing to maximize operational efficiency.