Client Experience Specialist
Luxury Presence(2 years ago)
About this role
The Client Experience Specialist at Luxury Presence focuses on retaining clients who have requested to cancel, serving as the final point of contact to preserve relationships and revenue. Based in Phoenix, this role supports real estate professionals using Luxury Presence’s digital and marketing platform. It sits within the Client Experience team and contributes to broader company growth by capturing churn insights and informing product and process improvements. The position operates in a fast-paced, startup-like environment within a rapidly growing proptech company.
Required Skills
- Client Retention
- Customer Service
- Conflict Resolution
- Account Management
- KPI Tracking
- Data Analysis
- Churn Analysis
- Cross-Functional Collaboration
- Project Management
- Time Management
+12 more
About Luxury Presence
luxurypresence.comLuxury Presence is a digital marketing and website platform that builds award‑winning, high‑end real estate websites and marketing programs tailored to luxury agents, teams, and brokerages. The company focuses on premium design and strategic digital marketing to help high‑grossing professionals showcase listings, attract clients, and grow their brands. Luxury Presence combines bespoke site design with marketing services and tools aimed at enhancing online presence and lead generation for the luxury real estate market.
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