Client Operations Support Associate (Fresh Graduates) | Bilingual English & Mandarin

Tarro(1 month ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeJunior$56,012 - $75,141 (estimated)Onboarding and Support

About this role

The Client Operations Support Associate at Tarro plays a vital role in addressing and resolving client concerns for Mandarin-speaking customers, while also coordinating with English-speaking colleagues. This position requires maintaining strong relationships with clients through effective communication and problem-solving, acting as a trusted advisor, and advocating for client interests. The role demands professional fluency in both Mandarin and English, a customer-focused approach, and the ability to work efficiently in a fast-paced environment.

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Required Skills

Client Support
Bilingual Communication
Relationship Management
Problem Solving
Active Engagement
Conflict Mediation
Customer Recovery
Product Knowledge
Quick Learner
Ownership

+6 more

About Tarro

www.tarro.com

Tarro is a technology-driven solution designed to enhance restaurant operations, focusing on streamlining phone ordering, delivery, and marketing efforts. Utilizing a combination of AI and human resources, Tarro enables restaurants to improve efficiency and profitability by reducing wait times, increasing order accuracy, and lowering labor costs. With a strong emphasis on empowering restaurant owners, Tarro serves over 3,000 establishments, helping them achieve significant revenue growth and operational ease without additional staffing burdens. The platform stands out for its commitment to providing tailored solutions that fit the unique needs of diverse restaurant types.