Onboarding Success Manager

Tarro(1 month ago)

HybridFull TimeSenior$135,445 - $181,134 (estimated)Onboarding and Support

About this role

The Onboarding Success Manager at Tarro is responsible for leading the onboarding process of new and reactivated restaurant clients onto the Tarro platform by translating their operational needs into system configurations. This role involves project management, conducting client interviews, performing quality assurance checks, and ensuring smooth transitions to live operations, while maintaining close communication with clients for feedback and support during the critical initial phase post-launch. Additionally, the Onboarding Success Manager collaborates with cross-functional teams to refine implementation quality and is expected to have deep product knowledge to drive client success and identify upsell opportunities.

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Required Skills

Onboarding
Client Communication
Project Management
Data Documentation
Quality Assurance
Problem Solving
Detail Oriented
Team Collaboration
Client Success
Product Knowledge

+5 more

Qualifications

Bachelor’s degree in business, technology, engineering or any similar degree
Master’s degree (a plus)
3+ years experience in a fast-paced, high-performance startup
2+ Extensive experience in project management or any client-facing/client success roles
Training and certification for both Menu and Voice Ops

About Tarro

www.tarro.com

Tarro is a technology-driven solution designed to enhance restaurant operations, focusing on streamlining phone ordering, delivery, and marketing efforts. Utilizing a combination of AI and human resources, Tarro enables restaurants to improve efficiency and profitability by reducing wait times, increasing order accuracy, and lowering labor costs. With a strong emphasis on empowering restaurant owners, Tarro serves over 3,000 establishments, helping them achieve significant revenue growth and operational ease without additional staffing burdens. The platform stands out for its commitment to providing tailored solutions that fit the unique needs of diverse restaurant types.