Client Success Manager- Coupa

CrossCountry Consulting(1 month ago)

RemoteFull TimeMedior$82,733 - $111,121 (estimated)Customer Success

About this role

The Client Success Manager in the Technology Enablement practice serves as a trusted partner to software clients, leading the post-implementation experience for Coupa and related solutions. The role focuses on ensuring smooth onboarding, strong product adoption, and ongoing client satisfaction. It emphasizes long-term client value realization, renewal success, and identification of opportunities to expand CrossCountry’s partnership.

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Required Skills

Client Relationship Management
Delivery Oversight
Stakeholder Management
Issue Resolution
Escalation Management
Client Adoption
KPI Monitoring
Business Reviews
Upselling
Renewal Management

+14 more

Qualifications

Bachelor’s Degree in Business
Bachelor’s Degree in Technology

About CrossCountry Consulting

crosscountry-consulting.com

CrossCountry Consulting is a professional services firm that partners with CFOs, private equity sponsors, and other corporate leaders to address complex business challenges. They deliver integrated solutions across finance and accounting, risk and compliance, transaction advisory, and technology and data, blending strategic advice with hands‑on implementation and managed services. The firm emphasizes technology‑enabled transformation and analytics to strengthen controls, improve performance, and drive better deal outcomes. Clients engage CrossCountry for industry‑focused teams and pragmatic execution on finance‑led change initiatives.