Customer Success & Renewal Manager

Celonis

3 months ago

3.8 on Glassdoor

Munich, Germany

Hybrid

Full Time

Manager

1 applicant

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About this role

The Customer Success & Renewal Manager (Team Leader) for the Scale segment leads a team of 6-8 Expand/Renewal Executives covering LATAM, Europe, Middle East and Africa, overseeing a high-volume book of roughly 120–140 accounts. The role’s primary mission is safeguarding Annual Recurring Revenue (ARR) through retention and identifying expansion opportunities while leveraging Celonis’ partner ecosystem and digital engagement tools. The position sits within the Customer Success & Renewal Management function of the Sales organization and focuses on driving scalable, low-touch retention motions across the territory.

Skills

About Celonis

celonis.com

Celonis is a process intelligence company whose platform combines process mining, analytics, and AI to help organizations visualize, monitor, and optimize end-to-end business processes across systems, teams, and functions. Its tools surface real-time operational insights, enable process redesign and orchestration, and deploy AI-driven automations for use cases across supply chain, finance, IT, and shared services. More than 1,400 companies use Celonis to improve service levels, accelerate cash flow, reduce costs, and drive continuous process excellence and measurable business value.