Client Success Technical Specialist
FeverUp(1 month ago)
About this role
The B2B SaaS Client Success Technical Manager at Onebox (Fever Group) owns a portfolio of client accounts and acts as the primary contact for technical requests and platform issues. Reporting to the COO, the role blends account management with hands-on technical support across onboarding, training, configuration, and live-event operations. The manager partners closely with Sales, Product, Tech, and Design to ensure clients realize maximum value from the platform and to drive continuous improvement.
Required Skills
- Technical Support
- Platform Troubleshooting
- Incident Resolution
- Platform Configuration
- Data Exports
- Client Onboarding
- Client Training
- Account Management
- Cross-Functional Collaboration
- On-Site Support
+4 more
Qualifications
- Valid Driver's License
About FeverUp
feverup.comFever is an events discovery and ticketing platform that helps users discover and book curated experiences worldwide — from concerts and festivals to immersive art exhibitions, tours, and top attractions. The company partners with promoters and venues and also produces proprietary experiences (notable examples include Candlelight concerts and Van Gogh immersive shows) while listing third‑party events across many cities. Founded by Ignacio Bachiller, Francisco Hein, and Alexandre Perez Casares, Fever offers personalized recommendations and seamless web and mobile booking to make finding local things to do easier.
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