Customer Success Manager - Key

SugarCRM

2 months ago

2.7 on Glassdoor

Perth, Australia

Hybrid

Full Time

Medior

1 applicant

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About this role

The Customer Success Manager at SugarCRM owns the post-sale relationship with a portfolio of SaaS B2B customers, guiding them from onboarding through renewal. The role focuses on ensuring customers realize maximum value from SugarCRM’s CX platform while maintaining high retention rates and identifying growth opportunities. The CSM acts as a trusted advisor and internal client advocate, partnering closely with cross-functional teams. This position is based in Perth with a hybrid work arrangement.

Skills

About SugarCRM

sugarcrm.com

SugarCRM is a customer relationship management (CRM) company that provides a sales-focused platform to help B2B organizations drive revenue growth. Its solution centralizes account and contact data, automates follow-ups and sales workflows, and delivers built-in analytics and insights so teams can act faster across the customer journey. SugarCRM emphasizes actionable data, workflow automation, and personalized customer experiences, with flexible deployment options for mid-market and enterprise customers. Headquartered in Cupertino, CA, it positions itself as "the sales CRM for B2B growth."