Client Support Coordinator
Stitch Fix Annex(1 month ago)
About this role
A CS Coordinator at Stitch Fix helps ensure exceptional client experiences and upholds the brand's reputation by managing complex client issues and supporting CS operations. The role is part of the Client Support (CS) Operations team and reports to a CS Operations Team Lead, partnering cross-functionally to improve service effectiveness and scale processes. The position requires availability for non-standard hours, including evenings and rotating weekend coverage.
Required Skills
- Case Management
- Recovery Outreach
- Brand Management
- Slack Support
- Multi-Channel Support
- Data Analysis
- Client Outreach
- Process Improvement
- Coaching
- Quality Assurance
About Stitch Fix Annex
stitchfix.comStitch Fix is a personal styling service that delivers curated clothing and accessories for women, men, and kids directly to customers' doors. Shoppers complete a style profile and receive "Fixes" selected by a mix of data-driven algorithms and professional stylists, then keep what they like and return the rest with free shipping and returns. The company offers one‑off or recurring styling, plus an on‑demand online shop, and focuses on personalized fit, styling guidance, and discovery of brands and looks. Customers choose Stitch Fix for the convenience of at‑home try‑ons combined with tailored recommendations from humans and technology.
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