Client Support Specialist IV
Global Payments(27 days ago)
About this role
A Senior Technical Support Specialist at Global Payments focuses on supporting TouchNet products and ensuring a high-quality customer experience. The role serves as an advanced escalation point for technical cases and acts as a liaison between customers and internal teams including product and leadership. It operates within the payments technology organization and supports client interactions across phone, email, and system channels.
Required Skills
- SQL
- Troubleshooting
- Customer Service
- Escalation Management
- Communication
- Product Knowledge
- Problem Resolution
Qualifications
- Degree Encouraged
- 5-8 Years Experience
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