Client Technical Support Specialist

Interactive Brokers(1 month ago)

HybridFull TimeSenior$112,976 - $151,529 (estimated)Client Services

About this role

Senior Client Technical Support L2 at Interactive Brokers assists with technical escalations across trading platforms and acts as a liaison between Client Services and development teams to ensure timely resolution of software issues. The role is suited to analytical, methodical candidates with strong attention to detail and a focus on problem-solving. Team members contribute to platform quality and client satisfaction within a dynamic, multinational brokerage environment.

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Required Skills

Issue Escalation
Client Callbacks
L1 Support
Feature Testing
Troubleshooting
Problem Management
Ticketing Systems
Windows
Macs
Connectivity Support

+10 more

Qualifications

Bachelor's Degree

About Interactive Brokers

interactivebrokers.com

Interactive Brokers (IBKR) is a global electronic brokerage that provides direct market access and trading solutions for individual traders, investors, advisors and institutions across stocks, options, futures, currencies, bonds, mutual funds and ETFs. The firm offers advanced trading platforms, APIs and algorithmic tools alongside professional order execution with transparent, low commissions and competitive financing/margin rates. IBKR emphasizes technology-driven infrastructure, risk management and reporting, plus broad international market coverage to support best execution and institutional-grade services.