Collections Specialist, Flex Pay (Start Date 2/9/2026)

Upgrade(19 days ago)

Phoenix, AZOnsiteFull TimeMedior$44,000 - $44,000Collections

About this role

A Collections Specialist for the Flex Pay product at Upgrade serves as the primary contact for customers with outstanding payments, handling inquiries via phone and email. The role focuses on collecting payments, communicating account status, and representing the Flex Pay product while collaborating with the collections team to improve customer experiences.

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Required Skills

Collections
Customer Service
Phone Communication
Email Communication
Payment Processing
Negotiation
Recordkeeping
Quality Assurance
Microsoft Office
Google Workspace

+4 more

Qualifications

Bachelor's Degree
Associate's Degree

About Upgrade

upgrade.com

Upgrade is a consumer fintech offering fixed-rate personal loans (borrow up to $50,000), the Upgrade Card, and Rewards Checking with cash-back. It provides fast online applications and simple tools designed to help customers manage credit and build their financial future. By combining lending and banking products, Upgrade positions itself as a transparent, consumer-friendly alternative to traditional banks.