Complaints Manager (Bank)
Bupa(5 days ago)
About this role
The Complaints Manager at Cromwell Hospital is responsible for overseeing the complaints management framework, ensuring patient-centered responses, and leading efforts to resolve complaints efficiently. They focus on improving service quality through policy development, staff training, and stakeholder engagement, supporting the hospital's mission for world-class care.
Required Skills
- complaints Management
- Stakeholder Engagement
- Risk Management
- Data Analysis
- Patient Safety
- Healthcare Policies
- De-escalation
- Root Cause Analysis
- Collaboration
- Training
About Bupa
bupa.comBupa is an international healthcare company. Our purpose is helping people live longer, healthier, happier lives and making a better world.
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