Quality Lead (Complaints Handling)

Eze(1 month ago)

HybridFull TimeSenior$175,316 - $233,389 (estimated)Operations

About this role

The Quality Lead (Complaints Handling) at SS&C is responsible for leading the complaints and incident investigation processes, focusing on ensuring regulatory compliance and improving customer outcomes. This hybrid role requires a detail-oriented professional with strong analytical and regulatory knowledge to operate with autonomy in a client-centered environment.

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Required Skills

Complaint Handling
Incident Investigation
Root Cause Analysis
Regulatory Compliance
Customer Focus

About Eze

ezesoft.com

SS&C Eze delivers highly configurable, expansive, and integrated software and services that are designed to optimize operational and investment alpha across the entire investment process.

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