ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Complex Issue Resolution & Tier 2 Support at Zendesk - ApplyBlast

Complex Issue Resolution & Tier 2 Support

Zendesk

29 days ago

3.7 on Glassdoor

Manila, Metro Manila, Philippines

Hybrid

Full Time

Medior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

This role leads advanced ticket resolution for Tier 2 issues, including churn, billing inquiries, and subscription management for enterprise customers. The position provides omnichannel support via email, chat, and phone while serving as a backup for Tier 1 and live phone support. It involves processing RevOps tickets, escalating complex issues, and collaborating with stakeholders to ensure timely and accurate solutions.

Responsibilities

Lead advanced ticket resolution for Tier 2 issues and complex customer inquiries
Process subscription management tickets and ensure SLA compliance
Escalate urgent issues and collaborate with stakeholders to implement process improvements

Skills

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.