Consultant: Product Support Specialist (LATAM – Brazil)

DroneDeploy(1 month ago)

RemoteContractMedior$38,400 - $38,400Customer Support

About this role

The Product Support Consultant at DroneDeploy provides localized, real-time support to customers across Brazil and the broader LATAM region. The role focuses on helping users of DroneDeploy’s drone flight, 360 imagery, and 3D data platform, ensuring smooth product adoption and minimizing friction related to language and time zones. The consultant collaborates closely with the global Support team and cross-functional partners while contributing to onboarding and customer education. This is a remote, contract-based position centered on reactive product support for high-value enterprise customers.

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Required Skills

Product Support
Customer Communication
Zendesk Support
GIS Analysis
Geospatial Troubleshooting
Onboarding Assistance
Customer Education
Issue Identification
Documentation Creation
Virtual Training

+22 more

Qualifications

University degree in GIS
University degree in Geomatics

About DroneDeploy

dronedeploy.com

DroneDeploy is a unified reality-capture platform that lets teams capture, process, and share visual site data from aerial drones, ground robots, and 360° cameras in the cloud. It generates orthomosaics, 3D models, volumetrics and site documentation, and applies AI-powered analytics for automated detection, change tracking, inspections, and reporting. Designed for construction, energy, agriculture and other field industries, DroneDeploy integrates with common project tools, supports safety and compliance workflows, and enables cross-team collaboration to speed decision-making.