WeTravel

Customer Support Representative - LATAM

WeTravel(27 days ago)

RemoteFull TimeJunior$18,000 - $21,000Customer Experience (CX)
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About this role

The Customer Support Representative - LATAM at WeTravel is responsible for assisting travel organizers worldwide by resolving customer issues, answering product inquiries, and enhancing the help center. This remote-first role requires advanced English and Spanish communication skills, with a strong focus on using modern support platforms like Intercom or Zendesk. Additionally, the representative will collaborate with engineering and product teams to address user needs and contribute to product improvements while managing a mix of reactive support and proactive tasks in a fast-paced environment.

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Required Skills

  • Customer Support
  • Problem-Solving
  • Communication Skills
  • Empathy
  • Organization
  • Time Management
  • Collaboration
  • Technical Support
  • Feedback
  • Proactivity

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WeTravel

About WeTravel

www.wetravel.com

WeTravel is a platform designed for organizing group travel, providing tools that enable travel planners and companies to manage bookings and payments seamlessly. Focused on enhancing the travel experience, it allows organizers to create custom trips, collect payments, and communicate with participants effectively. WeTravel aims to simplify the logistics of group travel, making it easier for companies and individuals to coordinate and execute their travel plans.

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