Contact Center Specialist - Erie, PA
Northwest Bank(4 months ago)
About this role
A Contact Center Specialist at Northwest Bank works within the bank’s contact center to support client interactions, provide assistance with bank products and systems, and represent the bank to customers. The role includes structured onboarding and training and offers opportunities for advancement into supervisory roles.
Required Skills
- Customer Service
- Call Handling
- Troubleshooting
- Microsoft Office
- Active Listening
- Problem Solving
- Data Entry
- Compliance
- Sales
Qualifications
- High School Diploma or Equivalent
- Associate Degree in Related Subject
About Northwest Bank
northwest.bankBanking built around your business. What makes a great banking partner? A team that acts as an extension of your company. Understands all angles of your business. Develops realistic plans for achieving your current and future goals. All so you can focus on what you do best. See how Northwest 360 can increase the value of you.
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